Answers to the questions customers ask us most often about computer and laptop repairs, prices, booking and support.
Can't find what you need? Call us on 01233 335873.
How much does computer repair cost?
Every repair starts with a diagnostic, £45 + VAT (£54 including VAT). We then tell you what is wrong and give you a price before any repair work is done. Gaming PCs and complex faults may need an advanced diagnostic at £90 + VAT.
How long does a computer repair take?
Many repairs are completed the same day and most within 24 hours, unless parts need ordering. If parts are needed, we will tell you how long it will take, and we always do our best to keep your downtime to a minimum.
Do I need to book an appointment?
Yes. Repairs are by appointment only. Call 01233 335873 or book online, and Martin or Josh will arrange a time for you to drop your computer off at The Panorama, Park Street, Ashford, TN24 8DF. We do not offer collection or on-site visits.
When are you open?
Our office is open Monday to Friday, 9am to 5pm. At weekends you can still call us to book an appointment for the following week or for advice.
Do you repair both laptops and desktop computers?
Yes. Sabre Solutions repairs both laptops and desktop PCs including hardware faults, screen replacements, power issues, overheating problems, upgrades and performance improvements.
Do you repair laptop screens?
Yes, we repair laptop screens. Every repair starts with a £45 + VAT diagnostic or inspection, and you get a price before any work is done.
My computer is very slow — can this be fixed?
Slow computers are one of the most common issues we repair. We can diagnose the cause which may include failing hard drives, insufficient memory, malware infections or software problems and recommend the best solution.
Do you offer upgrades such as SSD installation?
Yes. Upgrading to an SSD or adding more memory can significantly improve computer performance and extend the life of your system.
Do you remove viruses and malware?
Yes. We specialise in virus and malware removal including ransomware, spyware and browser infections. We also install security software and provide advice on keeping your computer protected.
Can you recover data from a failed hard drive or SSD?
Often, yes. We recover deleted, wiped or lost files from hard drives, SSDs, external drives and USB sticks, from £70 + VAT for up to 100GB; if nothing can be recovered the attempt costs £45 + VAT. We no longer recover from drives with mechanical faults (clicking or not spinning).
Can you fix my computer remotely?
Often, yes. Many software problems can be fixed with our remote support without you bringing the computer in, wherever you are in the UK or abroad.
Do you provide computer support for businesses?
Yes. Our support plans cover home users and businesses: telephone and remote support, 24/7 monitoring, antivirus monitoring and a quarterly tune-up. Standard is £18 + VAT per PC per month, or £180 + VAT a year paid in one go; Premium, with 50GB cloud backup, is £30 + VAT per PC per month, or £300 + VAT a year. We support businesses all over the UK and abroad, but not shop till (EPOS) systems.
Do you repair phones, Macs, games consoles or printers?
No. We do not repair mobile phones, Apple Mac devices, PlayStation, Xbox or Nintendo Switch consoles, printer hardware faults or separate computer monitors. We do help with printer software and setup.
Which areas do you cover?
Our workshop is in Ashford town centre, and customers come from Canterbury, Maidstone, Folkestone, Dover, Tenterden, Hythe and Faversham, all within about 30 minutes. Remote support is available anywhere in the UK, and abroad, including Spain and France.
How long have you been in business?
Since 1998: more than 28 years of repairing and supporting computers for home users and businesses.
© Copyright 2026 Sabre Solutions Ltd. All Rights Reserved