Terms of Service
Last updated October 2026
Who we are
Sabre Solutions Ltd, company number 05320639. Trading from The Panorama, Park Street, Ashford, Kent TN24 8DF. Phone 01233 335873.
Repairs
- Computers are dropped off at our workshop in Ashford. We do not collect or carry out on-site visits.
- Every repair starts with a diagnostic, £45 + VAT (£54 including VAT). Gaming PCs and complex faults may need an advanced diagnostic at £90 + VAT.
- We always give you a quote before doing any repair work, and nothing is done without your agreement.
- Please back up your data before handing in your computer where you can. We take great care, but we cannot be responsible for data loss on a device that is already faulty.
Guarantee
New parts carry the manufacturer's warranty. Our labour is guaranteed for 90 days from collection. The guarantee does not cover new faults, accidental damage, viruses or software changes made after the repair.
Payment and collection
When your computer is ready we send you an invoice. Payment is due by bank transfer, using the bank details on the invoice, before the computer is collected. We do not currently take card payments. If a computer is not collected after we have told you it is ready, we will write to you. If it is still not collected, we may sell or dispose of it, following the procedure set out in the Torts (Interference with Goods) Act 1977. Any data on it will be securely erased first.
Remote support plans
Support plans are 12-month contracts, paid monthly or yearly in advance. Support is given by telephone and remote connection; physical repairs are charged separately. We aim to respond within 24 hours, often within the hour.
Your statutory rights
These terms do not affect your statutory rights as a consumer.
Questions or complaints
Call 01233 335873 or email sales@sabresolutions.co.uk and we will do our best to put things right.
